Refunds & Exchange

If there are any defects or issues regarding the product due to our mistake, the product will be eligible for an  exchange within 3-5 days of delivery, which means you have up to 5 days after receiving your item to raise an issue if something is incorrect. 

You can contact us anytime to evaluate whether your order qualifies for a exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, and returned in its original packaging. 

Other Details

• Return costs will be borne by the customer, unless agreed upon by us based on the issue. 
• Upon sending your item back, please allow 7 business days (from the time we receive your returned product), for your return or exchange to be processed. In case a similar product is unavailable for exchange, we will offer you store credits or coupon to order other products from Tiger Straps store. 
• Include your order number in the package to allow us to track and attribute the package accordingly.  

Exceptions / non-returnable items
- Unfortunately, we cannot accept returns on 'discounted/sale' items.

- Assuming that the order was correct and without any defects - we do not offer any returns, refunds and exchange. 

- If package is returned to us due to incorrect address provided to us, stating as unclaimed or failed attempted delivery, then the shipping fee (actual price and not the subsidized price we offer at checkout) and transaction fee (of the checkout price) are deducted from any refunds once the package is returned to us.

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All sales are final and we do not accept cancellation once your order is shipped.